COVID-19 Customer Update
Updated 15th July 2020
At Functional Self, the health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.
We are dedicated to providing the highest quality health optimisation products and are doing everything we can to get your orders delivered on time during this unprecedented crisis.
Our UK warehouse remains open and we are shipping orders Monday-Friday as normal within the UK.
We are experiencing delays in delivery times - including to our next day delivery service - due to the high volume of packages being received by our courier and delivery partners. Please allow 48 to 72 hours for the order to be processed and shipped. For more details about your shipment, please refer to your order tracking information and contact the courier or delivery agent.
Due to the closure of key UK retailers over the last week and the record increase in online sales, the existing UK delivery network (i.e. pallet, postal, parcel services etc.) is under extreme pressure to meet collection and delivery demands across the UK network including essential deliveries to the NHS and other vital sectors. We are doing everything we can to get your order to you.
EU and International orders and shipment
We are doing everything we can to continue to deliver to customers within the EU and internationally. Please ensure that you can receive your order. Further, please note that we will not be responsible for delays and we will not be processing refunds for undelivered orders.
DHL and DPD have introduced an Emergency Situation Surcharge which will be applied to all Air shipments. This surcharge will be effective as of 1 April 2020 until further notice. We are very sorry to inform you that UPS has also introduce and Emergency Surcharge that will be effective as of 14 April 2020 until further notice.
Hygiene and handling
We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.
All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.
Immune Support products and stock levels
The high level of demand on our immune support products during COVID-19 has meant that some items are now out of stock. Unfortunately, this includes products in our Vitamin C range. We are doing everything we can to restore our stock levels across the range - click here to check the latest availability on our Immune Support products.
The scale and nature of the issues currently facing all of us is unprecedented, we will keep going as best as we can during this difficult time. Please check back here for the latest information on the impact of COVID-19 on our warehouses, shipping and delivery times or feel free to reach out to our customer support team if you need assistance.
We would like to thank all of our customers for your continued support during this challenging time.