COVID-19 Customer Update

COVID-19 Update

At Functional Self, the health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.

We are dedicated to providing the highest quality health optimisation products and are doing everything we can to get your orders delivered on time during this unprecedented crisis. 

 

Warehouses

Our UK warehouse remains open and we are shipping orders from Monday to Friday as normal within the UK.

 

Delivery times

Due to an increased volume across the delivery network, please allow 48 to 72 hours for the order to be processed and shipped. For more details about your shipment, please refer to your order tracking information.

We are doing everything we can to get your order to you as soon as possible. 

 

EU shipping

We are currently not shipping to the EU, however we are hoping to resume shipping as soon as possible.

 

International shipping

We do our best to offer cost effective shipping for you however International shipping can take considerably longer than domestic shipping.

Please ensure that the products you are purchasing may be imported into your country as Functional Self cannot be held responsible for products that are delayed, held for import duty or seized due to your country's customs restrictions.  Note that you are responsible for the payment of any taxes, duties, and other costs associated with customs clearance within your country.

DHL, DPD, and UPS have introduced an Emergency Situation Surcharge which will be applied to all Air shipments.

 

Hygiene and handling

We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.

All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.

 

Immune Support products and stock levels

The high level of demand on our immune support products during COVID-19 has meant that some items might be out of stock. We are doing everything we can to restore our stock levels as fast we can. - click here to check the latest availability on our Immune Support products.

 

The scale and nature of the issues currently facing all of us is unprecedented, we will keep going as best as we can during this difficult time. Please check back here for the latest information on the impact of COVID-19 on our warehouses, shipping and delivery times or feel free to reach out to our customer support team if you need assistance.

We would like to thank all of our customers for your continued support during this challenging time.

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