FAQs

Here to help answer your questions


Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

We are a global company with local warehouses based in the United Kingdom, Australia & New Zealand, this is to guarantee fast local deliveries.

Our warehouse operates from

Monday – Friday | 8:30am – 5pm

For all UK and EU orders we currently use a company called UCS who are located in Bracknell, UK. They pick our orders up until 5pm Monday to Friday. The carrier used to deliver the order will be determined by the service selected.

You can pay via PayPal, credit card or direct bank transfer. With PayPal you can use your PayPal account or link it to your credit card, even as a guest. If you’re paying via bank transfer please use your order number as the reference number and your order will be dispatched upon receipt of funds.

Your order should usually take between 1 and 5 working days to reach you, depending on your location and what time you place your order. International shipping will take a little longer, and orders outside the EU may take an extra couple of days to clear customs. Sometimes international parcels are held up due to circumstances beyond our control. If you require your international order by a certain date please get in touch before placing your order. You are responsible for ensuring that you are able to import the products into your country.

There are 3 ways to track your order

Logged in:
You can track your order from the ‘My Account’ section under the 'My Orders' tab.

Tracking email:
After completing your order payment you will have received an email with your order tracking details.

If you did not received this email please check your spam folder.

Email:

If the above options are not working for you, then please email our us through the ‘Contact Us’ page with your name and order number.

Yes, we do offer both timed and Saturday deliveries. This will become available to you during check out. Please make sure you select the appropriate option at the check-out.

Yes, we ship to most countries. If you find there is no option to ship to your country then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you. Please ensure that the product you're ordering can be imported into your country and will not be seized at the border.

Yes, we use PayPal Pro, which runs the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Look for the padlock in the address bar, which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

UK Orders:

Please make your payment directly into our UK bank account.

Please use your Order ID as the payment reference.

Bank:

Barclays

Account Name:

Functional Self Limited

Sort Code:

20-45-45

Account number:

43886050

International Orders:

If you choose direct transfer please use the below.

Bank:

Barclays

SWIFTBIC

BARCGB22

IBAN:

GB76 BARC 2045 4543 8860 50


Please note your order will be shipped once the funds have cleared in our account.

If payment isn’t received within 7 days, this order will automatically cancel.


If there is something we do not carry on the site but is one of the brands we stock, you can send us a request and we will contact our suppliers to see if we are able to get hold of it for you. If it is requested a lot then we will look to stock it as a standard item. Please note that special orders may incur an extra delivery charge that may be passed on from our supplier.

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see www.functionalself.co.uk/shipping-returns/ for full details including the return shipping address.

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