Here to help answer your questions

Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.

We are a UK company using a local warehouse based in Leicestershire to facilitate fast local deliveries. Our team will be able to assist with any queries you may have.

Our warehouse operates from

Monday – Friday | 8:30am – 5pm

You can pay via PayPal, credit card or direct bank transfer. With PayPal you can use your PayPal account or link it to your credit card, even as a guest. If you’re paying via bank transfer please use your order number as the reference number and your order will be dispatched upon receipt of funds.

For all UK and EU orders we currently use a company called Lemonpath Limited who are located in Syston, Leicester. They pick our orders up until 5pm Monday to Friday, however the daily order cut off is 2:45pm to ensure orders can be collected that day. The carrier used to deliver the order will be determined by the service selected.

We expect your order to arrive in 1-3 working days, depending on the service you choose, but this is not guaranteed. Shipping times are estimates and may vary due to circumstances beyond our control. International shipping will take a little longer, and orders outside the EU may take an extra couple of days to clear customs. Sometimes international parcels are held up due to circumstances beyond our control. If you require your international order by a certain date please get in touch before placing your order. You are responsible for ensuring that you are able to import the products into your country.

There are 3 ways to track your order

Logged in:
You can track your order from the ‘My Account’ section under the 'My Orders' tab by simply clicking on the truck icon.

Tracking email:
After completing your order payment you will have received an email with your order tracking details.

If you did not received this email please check your spam folder.


If the above options are not working for you, then please email our us through the ‘Contact Us’ options in the menus or footer. Add your with your name and order number so we can track this faster for you. Our email address can also be found at the top of the footer on this website.

No, currently we are not able to offer timed or Saturday deliveries.

Yes! We offer free shipping to the Mainland UK on all orders of £50 or more.

Order over £50

Shipping Rate Estimated Delivery* Provider
Free 2 Days Royal Mail


Order over £100

Shipping Rate Estimated Delivery* Provider
Free 2 Days Royal Mail
Free Next Day DPD Next Day
Free Next Day DHL Express

Yes, we ship to most countries. If you find there is no option to ship to your country then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you. Please ensure that the product you're ordering can be imported into your country and will not be seized at the border.

Our warehouse aims to ship orders by 5 pm every day, so it's best to place your order before 1 pm for same-day shipping. Our current UK shipping partners are Royal Mail, DPD, and DHL.

Please be aware that orders are shipped Monday through Friday only, and we do not offer weekend deliveries, though our delivery partners may attempt delivery on Saturday at their discretion. Our warehouse will be closed on standard public holidays in England (UK).

Yes, we use PayPal Pro, and Payment Express to processes our payments. They both run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Look for the padlock in the address bar, which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.

UK Orders:

Please make your payment directly into our UK bank account.

Please use your Order ID as the payment reference.


TransferWise Details


Account Holder:

Gbc Trading Ltd

Sort Code:


Account number:



GB04 TRWI 2314 7094 3512 53


TransferWise 56 Shoreditch High Street London, E1 6JJ United Kingdom

International Orders:

If you choose direct transfer please use the below.



Account Holder:

GBC Trading Ltd

Account Number:


Sort Code:

20 45 45




GB17 BUKB 2045 4540 9567 16

Please note your order will be shipped once the funds have cleared in our account.

If payment isn’t received within 7 days, this order will automatically cancel.

If there is something we do not carry on the site but is one of the brands we stock, you can send us a request and we will contact our suppliers to see if we are able to get hold of it for you. If it is requested a lot then we will look to stock it as a standard item. Please note that special orders may incur an extra delivery charge that may be passed on from our supplier.

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our Shipping and Returns Policy found in the foot of the website for full details including the return shipping address.

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